Welcome to Brick Castle. To ensure a comfortable and safe stay for all our guests, we kindly ask you to follow the policies outlined below. These rules help us maintain the highest standards of hospitality.
1. Check-In & Check-Out
- Standard check-in time is from 2:00 PM; check-out is by 11:00 AM.
- Early check-in or late check-out requests are subject to availability and may incur additional charges.
- Valid government-issued photo identification must be presented by all guests upon arrival.
2. Room Occupancy & Visitors
- Room occupancy limits must be respected according to the booking details.
- Visitors are allowed only until 9:00 PM and must register at reception.
- Overnight stays by visitors are not permitted without prior approval from management.
3. Smoking Policy
- Smoking is strictly prohibited inside all guest rooms and indoor areas.
- Designated smoking areas are available on the property and must be used.
- Violation of the smoking policy may result in additional cleaning fees.
4. Pets
- Pets are welcome only by prior arrangement and approval.
- Guests are responsible for their pets’ behavior and waste cleanup.
- Additional fees or deposits may apply for pets.
5. Noise & Conduct
- Please respect other guests by maintaining quiet levels, especially between 10:00 PM and 7:00 AM.
- Any disruptive or illegal behavior will not be tolerated and may result in eviction without refund.
6. Children & Additional Bedding
- Children of all ages are welcome at Brick Castle.
- Extra beds or cots may be provided upon request, subject to availability and additional charges.
7. Safety & Security
- Please ensure doors and windows are properly secured when leaving your room.
- Use the in-room safe for your valuables; Brick Castle is not liable for loss or theft of personal items.
8. Food & Beverage
- Outside food and drinks are allowed only in designated areas.
- Alcohol consumption is permitted only for guests of legal drinking age.
9. Property Damage
- Guests are liable for any damage, loss, or theft caused to the hotel property, whether by themselves, their visitors, or pets.
- Charges for repairs or replacements will be billed accordingly.
10. Housekeeping
- Daily housekeeping is provided between 9:00 AM and 5:00 PM.
- Please notify the front desk if you do not require housekeeping services.
11. Waste Disposal & Environmental Responsibility
- Please use designated bins for waste disposal and help us conserve resources.
- We encourage you to reuse towels and linens to support our environmental initiatives.
12. Liability Disclaimer
- Brick Castle is not responsible for injuries sustained on the premises unless caused by gross negligence.
- Guests are expected to observe all posted safety signs and instructions.
Contact Us
For any questions about our policies or to report any issues, please contact our reception team:
Last updated: July 2025.
